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Pupils Charter Roadworks has been very successful with
customer relations over many years, this however does not mean that you should stop looking how thing can be ever improved.
This pupil charter is our every day aims to reassure you of quality tuition, personal safety, value for money and a
comfortable modern tuition car. ..................................................... At Roadworks we
conduct lessons in a patiently, friendly but professional manner, tailoring the lesson to suit your individual needs
and requirements. We will always conduct lessons on roads that match your personal current standard ensuring the correct progress
and personal safety. ..................................................... All lessons booked
will be honoured, and we will remain 100% reliable during your tuition. On the extremely rare occasion we cannot
attend a lesson (due to unforeseen circumstances, mechanical breakdown etc) you will be contacted and the situation will be dealt
with in a professional manner. (In the last 4 years we have been unable to attend only 6 lessons due to
2 punctures, 1 witness to accident, 1 stuck on M1, 1 gear linkage fault and 1 painful tooth!!!). During adverse
weather conditions we will take a safety first approach. We have overall missed less than 1 lesson in every 1500. ..................................................... If we are unfortunatly running late more than
a couple of minutes late you will be contacted at the first possible moment. Then we have 3 options, if possible with both
parties we will continue to do the hour/or arranged lesson duration, we can add the missed time to the next lesson,
or we can amend the lesson fee to suit the duration of lesson. You will not pay for time you don't have, that's due to us. ..................................................... Every lesson is 100% yours.... we do not carry passengers (like some
schools) who would use your lesson as a taxi service for their last pupil, and then finish your lesson at the
next pupils house who would then drive you home!.... ...your lessons will be on roads suitable to
progress, practice and to develop your skills. From pick up to drop off the lesson is 100% yours. ..................................................... We will give you relevant feedback throughout your lessons and work together as a team to continue to improve
your skills. At Roadworks we naturally conduct ourselves in a professional manner, abiding by the law and not discriminating
against any learner, and we will continue to do so. ..................................................... We always maintain the highest standards of personal conduct, reliability, providing
a courteous quality service. We never smoke during training, and mobile phones are not used (unless
they are relevant to your lesson). Textbacks for forgotten lesson times are only dealt with if the forgetful
pupils lesson is straight after yours! ..................................................... Physical contact is not part of your driving lessons. Unless a handshake or extreme
emergency (an instructor having to move the steering wheel for example, which occasionally may cause limited hand
contact) situation arises it will not happen. ..................................................... ..................................................... We will make every effort to
give you as much notice as possible should a lesson need to be rescheduled, due to adverse weather conditions or road
closure/ serious traffic congestion. If it is necessary to cancel a lesson at short notice due to illness or circumstances beyond
our control, the situation will be dealt with efficiently. (This is extremely rare! The odd lesson every 2-3 years!). ................................................. Please contact us if you have any questions or would like a trial lesson.
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